Privacy policy

CrumbKind collects the minimum personal data needed to sell and deliver a digital product, and nothing more.

What we collect and why

• Order details. When you buy, Stripe collects your email address and payment details on its own secure pages. We receive your email address, the order amount and a payment reference so we can deliver the files, provide support and handle refunds. We never see or store your card number.
• Delivery and access records. We keep records of delivery emails and secure download access so we can help you recover access, prevent abuse and evidence fulfilment if a payment is disputed.
• Support email. If you write to web@getcrumbkind.com, we keep the correspondence for as long as needed to resolve and evidence the request.
• Website analytics, only if you agree. If you accept analytics cookies, Google Analytics records anonymous usage such as pages viewed and approximate location, so we can see which pages help people. It is off unless you accept, you can withdraw at any time on our cookies page, and it is never linked to your order or used for advertising.

The free Fault Finder

• Sending you the guide. When you ask for the Fault Finder we use your email address to send it, because that is the service you asked for. If you don’t tick the marketing box, that is all we do: we don’t keep your address on any list, and the only record is our email provider’s delivery log, which it keeps for a limited period.
• Recipe and baking emails, only with your consent. If you tick the box, we store your email address, the date you agreed, where you signed up and the wording you agreed to, so we can send roughly one email a week and show that you asked for them. Our lawful basis is your consent.
• Stopping them. Every email has a one-click unsubscribe link, or email web@getcrumbkind.com. Once you unsubscribe we stop at once and keep your address only on a do-not-email list, so we never send to it again by mistake. Ask and we’ll delete it entirely.

What we don’t do

• We don’t sell or share your details for marketing.
• We don’t send marketing email from a purchase; delivery and order emails only.
• We don’t collect health information.

Processors we rely on

Stripe processes payments; Resend delivers our emails and holds the list of people who have asked for baking emails; Google Analytics provides website measurement where you have accepted it; our hosting and file storage providers run the website and hold the product files. Each processes data on our behalf under their own security and privacy commitments.

Retention and your rights

Order records are retained as long as required for tax, accounting and dispute-evidence purposes, then deleted. Depending on where you live, you may have rights to access, correct or delete your personal data; contact web@getcrumbkind.com to exercise them and we will respond to any request.

Questions about privacy? Contact web@getcrumbkind.com.